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Call borrowers about overdue EMIs, record their payment date and reason, and schedule the next step.
Learn moreAI calling for AMC and service-due reminders
Call customers when service or warranty is due, book a slot, and confirm the appointment.
The problem
A coordinator cannot call every customer whose AMC is expiring or vehicle service is due. Missed reminders leave service slots empty and give customers time to book elsewhere.
How Vaanicall runs it
Due-date cohort import
Export your due-date list from your DMS or service management tool and upload it as a CSV. The scheduler places calls inside the TRAI calling window with DND-scrubbed contacts.
Service-due reminder call
The AI agent informs the customer that their vehicle service or AMC is due, mentions the service type, and asks whether they would like to book a slot.
Slot booked as a callback
If the customer wants to book, their preferred date and time are captured as structured fields and a callback task is raised for the service coordinator to confirm the slot.
Day-before confirmation
The day before the booked appointment, an automated reminder call confirms the slot and captures a "confirmed" or "reschedule" disposition — reducing same-day cancellations.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Namaste, main Vivek bol raha hoon GatiMotors Service ki taraf se. Kya main Suresh Pillai ji se baat kar sakta hoon?
Customer: Haan, main hoon. Kya hua?
AI Agent: Suresh ji, aapki Maruti Swift ka scheduled service — 10,000 km service — is mahine due hai. Kya aap appointment book karna chahenge?
Customer: Haan, jaroor. Kya Saturday available hai?
AI Agent: Maine aapka Saturday ka request note kar liya hai. Hamare service coordinator aapko slots confirm karenge. Koi aur sawaal?
Customer: Nahi, shukriya.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Contacts every customer in the due-date cohort — not just those who remember to call in.
- Extracts booking intent and preferred slot as structured contact fields for the service desk.
- Creates a callback task for every customer who expresses booking intent, with their preferred time already captured.
- Sends a day-before confirmation call and captures a confirmed or reschedule disposition to reduce no-shows.
Compliance
Compliance
- TRAI calling window: all outbound calls dial only within 09:00–21:00 IST.
- DND scrub: DND-registered numbers are skipped at dial time.
Questions, answered
Today, the standard path is CSV export from your DMS and CSV import into Vaanicall for each reminder batch. A dedicated API ingest endpoint for automated pull-from-DMS pipelines is on the roadmap. Dispositions can be pulled back via GET /v1/calls; extracted slot preferences are stored on the contact record and are viewable per-contact in the dashboard. Your team can use dispositions to trigger the relevant DMS update.
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Make your first AI call today
Set up an agent, import contacts, and see what happened on each call. You can start free and pay for connected talk-minutes.