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Automate EMI reminders and soft-collection calls that capture a promise-to-pay date on every connected call.
Learn moreAI calling for AMC and service-due reminders
Reach every customer whose service or warranty is coming due, book the slot, and confirm the appointment — so service revenue does not leak from missed reminders.
The problem
Service revenue leaks when reminder follow-up is manual. Service coordinators cannot individually call every customer whose AMC expires or whose vehicle is due for servicing, so slots go unfilled and customers drift to walk-in competitors.
How Vaanicall runs it
Due-date cohort import
Export your due-date list from your DMS or service management tool and upload it as a CSV. The scheduler places calls inside the TRAI calling window with DND-scrubbed contacts.
Service-due reminder call
The AI agent informs the customer that their vehicle service or AMC is due, mentions the service type, and asks whether they would like to book a slot.
Slot booked as a callback
If the customer wants to book, their preferred date and time are captured as structured fields and a callback task is raised for the service coordinator to confirm the slot.
Day-before confirmation
The day before the booked appointment, an automated reminder call confirms the slot and captures a "confirmed" or "reschedule" disposition — reducing same-day cancellations.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Namaste, main Vivek bol raha hoon GatiMotors Service ki taraf se. Kya main Suresh Pillai ji se baat kar sakta hoon?
Customer: Haan, main hoon. Kya hua?
AI Agent: Suresh ji, aapki Maruti Swift ka scheduled service — 10,000 km service — is mahine due hai. Kya aap appointment book karna chahenge?
Customer: Haan, jaroor. Kya Saturday available hai?
AI Agent: Maine aapka Saturday ka request note kar liya hai. Hamare service coordinator aapko slots confirm karenge. Koi aur sawaal?
Customer: Nahi, shukriya.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Contacts every customer in the due-date cohort — not just those who remember to call in.
- Extracts booking intent and preferred slot as structured contact fields for the service desk.
- Creates a callback task for every customer who expresses booking intent, with their preferred time already captured.
- Sends a day-before confirmation call and captures a confirmed or reschedule disposition to reduce no-shows.
Compliance
Compliance
- TRAI calling window: all outbound calls dial only within 09:00–21:00 IST.
- DND scrub: DND-registered numbers are skipped at dial time.
Questions, answered
Today, the standard path is CSV export from your DMS and CSV import into Vaanicall for each reminder batch. A dedicated API ingest endpoint for automated pull-from-DMS pipelines is on the roadmap. Dispositions can be pulled back via GET /v1/calls; extracted slot preferences are stored on the contact record and are viewable per-contact in the dashboard. Your team can use dispositions to trigger the relevant DMS update.
Related use cases
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Make your first AI call today
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