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Learn moreAI calling for voice-based CSAT and NPS surveys
Call customers after a service visit and record both their satisfaction score and what they say in their own words.
The problem
Many customers ignore a survey link after a service visit. A phone call lets them answer without opening a form and gives your team more detail than a score alone.
How Vaanicall runs it
Post-service trigger
After a service event — a delivery, a repair, a clinic visit — upload the relevant contacts as a CSV. The system dials them within your configured window, while the experience is still fresh.
Short voice survey
The AI agent runs through two to four questions: an overall satisfaction score, a specific experience question, and an open-ended verbatim. Question sequence and wording are set in your agent script.
Scores and verbatims extracted
Each numeric score and the verbatim answer are extracted as structured fields on the contact record, visible per-contact in the dashboard. The overall disposition (e.g. detractor) is available via GET /v1/calls.
Detractors flagged for callback
Respondents who give a low score are dispositioned as "detractor" and a callback task is raised for your service team — so every unhappy customer gets a human follow-up.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Hello, this is Manish from Sahaayak Services. May I speak with Deepa Iyer?
Customer: Haan, main hoon. Kya yeh feedback ke baare mein hai?
AI Agent: Haan, Deepa ji. Aapki service visit kal thi. Overall, ek se paanch ke scale par — ek sabse kam, paanch sabse zyada — aap experience ko kya rate karenge?
Customer: Main four dunga. Technician accha tha lekin thoda late aaya.
AI Agent: Shukriya. Aur kya koi cheez hai jo hum better kar sakte hain?
Customer: Bas time ki punctuality theek hoti toh perfect hota.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Reaches customers by voice immediately after the service event, when the experience is most memorable.
- Extracts numeric scores and open verbatims as structured contact fields for analysis and reporting.
- Flags low scores and creates callback tasks for the service team.
- Produces a response log — completed, no-answer, opted-out — for every contact attempted, giving your team a complete feedback-coverage picture.
Compliance
Compliance
- Opt-out honoured mid-call: if a customer says they do not want to participate, the call ends immediately and the contact is flagged as opted-out for future campaigns.
- TRAI calling window: all outbound calls dial only within 09:00–21:00 IST.
Questions, answered
Response rates vary by industry, timing, and how well-known your brand is to the customer — we do not quote a number. What we can say is that voice surveys consistently outperform link-based surveys in Indian markets because customers are more accustomed to picking up a call than clicking a link. Your results will depend on your specific audience and call cadence.
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Learn more
Make your first AI call today
Set up an agent, import contacts, and see what happened on each call. You can start free and pay for connected talk-minutes.