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Learn moreAI calling for COD order verification
Call every Cash-on-Delivery order within minutes of placement, confirm intent and address, and flag ambiguous orders before they ship.
The problem
A significant share of Indian COD orders result in returns-to-origin because the customer was unserious, gave a wrong address, or simply forgot placing the order. Every failed delivery costs two-way shipping and handling — and the loss is avoidable with a single verification call.
How Vaanicall runs it
Order placed — verification call in minutes
When a COD order is placed, upload the contact via CSV import and the scheduler dials the customer within minutes — while the order intent is still fresh.
Address and intent confirmed via extraction
The AI agent reads back the delivery address and asks the customer to confirm it. The customer's confirmation and any address correction are extracted as structured fields on the contact record.
Ambiguous orders flagged
If the customer expresses doubt, gives a conflicting address, or does not answer after retries, the order is dispositioned as "unverified" and flagged for manual review by your logistics team.
Disposition recorded for fulfilment team
When the customer confirms, the call is dispositioned "confirmed" on the contact record. Your logistics team can export verified orders via CSV or pull them via GET /v1/calls — processing only confirmed orders before shipment.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Namaste! Main Amit bol raha hoon TaazaBasket ki taraf se. Kya main Rohit Mehta ji se baat kar sakta hoon?
Customer: Haan, main hoon.
AI Agent: Rohit ji, aapne aaj ek Cash on Delivery order place kiya hai — 2 kg Basmati Rice aur ek dal pack — total ₹640. Kya yeh order confirm karna chahenge?
Customer: Haan, bilkul. Address sahi hai na? Flat 4B, Shivaji Nagar, Pune.
AI Agent: Haan, Flat 4B, Shivaji Nagar, Pune — yeh record mein hai. Maine confirm kar liya. Delivery kal ya parson ke beech hogi. Koi aur sawaal?
Customer: Nahi, theek hai. Shukriya.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Reaches every COD customer within minutes of order placement for address and intent verification.
- Extracts confirmed delivery address and customer intent as structured fields on the order contact record.
- Dispositions every order contact as confirmed, unverified, or unreachable — retrievable via the Reports export or GET /v1/calls for downstream fulfilment workflows.
- Retries no-answer attempts within your configured window before marking an order as unverifiable.
Questions, answered
Yes. The platform dispatches calls in parallel, with concurrency governed by platform configuration and your wallet balance. For very large D2C volumes, contact our team and we can help size the right setup for your order flow.
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Make your first AI call today
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