Restaurants & Hotels

AI calling for reservation confirmations and upsell

Call guests before their booking to confirm it, record special requests, and offer a relevant upgrade when appropriate.

The problem

A no-show can leave a restaurant table empty or a hotel room unsold. Staff can confirm some bookings by phone, but even a thirty-second call per guest adds up over a full week's reservations.

How Vaanicall runs it

  1. Booking confirmation call

    The day before the reservation, the AI agent calls every guest to confirm their booking — name, date, time, and party size — and extracts a "confirmed" or "cancel" disposition.

  2. Special requests captured

    The agent asks whether the guest has any special requests — dietary restrictions, room preferences, occasion notes — and writes the answers as structured fields on the contact record for your front-of-house team.

  3. Upsell mention

    For occasions like birthdays or anniversaries, the agent naturally mentions a relevant add-on — a cake, a room upgrade, early check-in — based on the occasion field in your booking data.

  4. No-answer flagged for manual follow-up

    Guests who do not answer after configured retries are dispositioned "unreachable" and added to a callback list for your reservations team — so no booking sits unconfirmed on the morning of the event.

Hear it

Sample call — the agent opens with your brand and script

  1. AI Agent: Hello, this is Tanya from Saffron Terrace. Am I speaking with Riya Kapoor?

  2. Customer: Yes, that's me.

  3. AI Agent: Hi Riya, calling to confirm your dinner reservation tomorrow — Sunday, 7 PM, table for four. Can I confirm you are still coming?

  4. Customer: Yes, confirmed. It's actually my husband's birthday.

  5. AI Agent: Wonderful — happy birthday to him! Would you like us to arrange a complimentary dessert for the occasion? I can note that request for the team.

  6. Customer: That would be lovely, yes please.

Sample transcript for illustration. Actual call content varies by contact data and agent configuration.

What you get

Questions, answered

Yes. Calls are dispatched in parallel, governed by your wallet balance and platform concurrency configuration. You can run confirmations for a full week's bookings in a single batch, overnight or the morning before — there is no per-call manual work required.

Related use cases

Make your first AI call today

Set up an agent, import contacts, and see what happened on each call. You can start free and pay for connected talk-minutes.