Terms of Service

Last updated:

1. Agreement

These Terms of Service (“Terms”) govern access to and use of Vaanicall (the “Service”), operated by [Legal entity name], registered at [Registered address] (“Vaanicall”, “we”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent (“you”, “Customer”).

2. The Service

Vaanicall provides AI voice-calling campaign management, inbound calling, WhatsApp voice, a built-in CRM, and India-specific calling-compliance enforcement (TRAI calling windows, DND/NCPR scrubbing, DLT registration). Vaanicall is provider-agnostic: voice is delivered through Bolna, ElevenLabs, or a self-hosted pipeline, per your configuration.

3. Accounts & eligibility

You must be authorized to act for the organization you represent. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at security@vaanicall.com of any unauthorized use.

4. Billing (prepaid wallet)

Vaanicall is billed as a prepaid wallet, pay per connected talk-minute, plus the plan fee for Growth and Scale tiers described on our Pricing page. Top-ups are processed via Razorpay. Talk-minute usage is billed at the voice provider's rate plus a transparent platform markup, disclosed at signup. Dialing pauses automatically when your wallet balance drops below the configured threshold. Except where required by law or expressly stated otherwise, wallet top-ups are non-refundable once consumed; unused balance on account closure is handled per Section 9.

5. Acceptable use & your compliance responsibilities

You agree not to use the Service to:

  • Place calls in violation of applicable law, including TRAI regulations, DND/NCPR registrations, or DLT requirements (Vaanicall enforces calling-window and DND checks at the platform layer, but you remain responsible for the legality and accuracy of the contact lists and consent records you upload).
  • Send unsolicited, fraudulent, or deceptive communications.
  • Upload personal data you are not lawfully entitled to process.
  • Attempt to circumvent rate limits, security controls, or compliance gates.
  • Reverse-engineer or resell the Service without our written consent.

We may suspend or terminate accounts that violate this section, including via the kill-switch controls described in our platform documentation.

6. Data & privacy

Our Privacy Policy describes how we process personal data. As between you and Vaanicall, you (the Customer) remain the Data Fiduciary for contact data you upload, and Vaanicall acts as a Data Processor under your instructions. A separate Data Processing Agreement (DPA) is available on request — contact your account team or hello@vaanicall.com.

7. Intellectual property

Vaanicall retains all rights in the Service, its software, and its trademarks. You retain all rights in the contact data, call recordings, and content you upload, and grant us a limited license to process it solely to provide the Service.

8. Disclaimers & limitation of liability

The Service is provided “as is”. To the maximum extent permitted by law, Vaanicall disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and is not liable for indirect, incidental, or consequential damages arising from use of the Service. Nothing in these Terms limits liability that cannot be limited under applicable Indian law.

9. Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or legal/regulatory requirement (including platform kill-switch action for trust-and-safety reasons). On termination, unused prepaid wallet balance is handled per the refund terms disclosed at signup; data is retained/erased per our Privacy Policy.

10. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts of [Jurisdiction/city].

11. Changes to these Terms

We may update these Terms from time to time; material changes will be communicated to account holders by email and the “Last updated” date above will change. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: email hello@vaanicall.com.