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Learn moreAI calling for field-service scheduling
Confirm delivery or service windows before dispatch, record reschedules, and call back customers after a missed visit.
The problem
A failed delivery or missed service visit costs one wasted trip and another trip to try again. Confirming the slot before dispatch can prevent some of those journeys.
How Vaanicall runs it
Day-before confirmation call
The scheduler dials every job on the next day's route list the evening before, confirming the arrival window with the customer and extracting a "confirmed" or "reschedule" disposition.
Reschedules become callbacks
When a customer asks to move the slot, the requested date and time window are captured as structured fields. A callback task is created for your dispatch team with the extracted details.
Day-of heads-up
Two hours before the scheduled window, an automated call or notification reminds the customer the field agent is on the way — reducing last-minute cancellations.
Missed-call recovery via inbound
If the outbound confirmation goes unanswered, the inbound engine is ready: when the customer calls back on the displayed number, the AI picks up, identifies itself, and captures the reschedule — no human agent needed.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Hello, this is Arjun from DwarSeva Appliances. Am I speaking with Rajesh Kumar?
Customer: Yes, speaking.
AI Agent: Rajesh ji, your appliance service visit is scheduled for tomorrow between 11 AM and 1 PM. Can you confirm you will be available at that time?
Customer: Actually, tomorrow doesn't work for me. Can we do the day after — the 8th?
AI Agent: Understood. I have noted a reschedule request for the 8th. Our dispatch team will call you to confirm the time slot. Is there anything else?
Customer: No, that's fine. Thank you.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Produces a confirmed or reschedule disposition for every field job before dispatch, reducing failed trips.
- Captures requested reschedule date and window as structured contact fields for dispatch teams.
- Inbound engine handles customer call-backs on the same number, extracting reschedule details without a human agent.
- Day-of reminder calls reduce last-minute no-shows with a second confirmation touchpoint.
Compliance
Compliance
- TRAI calling window: all outbound calls dial only within 09:00–21:00 IST.
- DND scrub: DND-registered numbers are skipped at dial time.
Questions, answered
Buy or bring a number in My Numbers, then assign your field-service agent to it on the Inbound tab in the agent builder. Calls to that number are answered by the AI agent automatically. See the Numbers and Agent builder docs for step-by-step guidance.
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Make your first AI call today
Set up an agent, import contacts, and see what happened on each call. You can start free and pay for connected talk-minutes.