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Learn moreAI calling for clinic appointment reminders
Confirm appointments by phone, remind patients before their visit, and capture requests to reschedule.
The problem
A busy front desk can miss callbacks and reminder calls. Some patients hear twice, others do not hear at all, and reschedule requests can get lost between shifts. An unused appointment slot cannot always be filled in time.
How Vaanicall runs it
Day-before confirmation call
The system places a call to the patient the day before their appointment, confirming the date, time, and location. The patient can confirm or request a reschedule in the same call.
Reschedule captured as callback
If the patient needs a different slot, the preferred day and time are extracted as structured fields and a callback task is raised for the front desk — so no reschedule request is dropped.
Results-ready notification
When a diagnostic result is ready, an outbound call notifies the patient and either confirms a collection visit or directs them to contact the clinic — reducing inbound call load on the front desk.
Post-visit feedback call
After the appointment, a short feedback call captures the patient's experience as structured ratings and an open verbatim — giving the clinic actionable satisfaction data without a manual survey.
Hear it
Sample call — the agent opens with your brand and script
AI Agent: Hello, this is Pooja calling from Arogya Diagnostics. May I speak with Sunita Agarwal?
Customer: Haan, main hoon. Kya baat hai?
AI Agent: Sunita ji, aapka blood test appointment kal — 7 June — suba 8 baje ke liye hai. Kya yeh time aapke liye theek hai?
Customer: Kal thodi problem hai. Kya 9 June ko ho sakta hai, same time?
AI Agent: Zaroor. Maine 9 June, suba 8 baje ka reschedule request note kar liya hai. Hamare receptionist aapko confirm karenge. Kya koi aur help chahiye?
Customer: Nahi, shukriya.
Sample transcript for illustration. Actual call content varies by contact data and agent configuration.
What you get
- Calls booked patients before their appointments so they can confirm or request another time.
- Captures reschedule requests as structured callback tasks so front-desk staff have full context when they call back.
- Notifies patients when diagnostic results are ready, reducing inbound "is my report done?" calls.
- Collects post-visit feedback as structured ratings and verbatims for clinic quality monitoring.
Compliance
Compliance
- DPDP consent: patient contact data is held under a recorded consent action with timestamp, and erasure requests are honoured on request.
- TRAI calling window: all outbound calls dial only within 09:00–21:00 IST.
- Audit log: every call action, extraction outcome, and consent event is written to the immutable audit log.
Questions, answered
Yes — Indian customer data is stored in an India region as a platform baseline, in line with DPDP requirements. This is not a configurable option; it is the default and only deployment for Indian data. A self-hosted deployment path is under evaluation for future releases (roadmap).
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Make your first AI call today
Set up an agent, import contacts, and see what happened on each call. You can start free and pay for connected talk-minutes.